Whether you have a question about your account, a payment, or anything else – our support team is ready to help. We’re available around the clock, so no matter when an issue comes up, you won’t be left waiting. Pick the contact method that works best for you and we’ll get back to you as soon as possible.
Ways to Reach Us
- Email Support — Best for detailed or non-urgent requests. Write to us at [email protected] and expect a reply within 12–24 hours.
- Live Chat — Need help right now? Our live chat connects you with a support agent in 2–5 minutes. Available 24/7.
- Help Centre — Looking for a quick answer? Browse our self-service articles covering the most common topics.
Send Us a Message
Our Location
Our registered business address: 50 O’Connor St, Ottawa, ON K1A 1M6, Canada. Please note that this is not a walk-in customer service location. For all support queries, use email, live chat, or the contact form.
Support Availability
| Channel | Availability | Response Time |
| Live Chat | 24/7 | 2–5 minutes |
| Email Support | 24/7 | 12–24 hours |
| Contact Form | 24/7 | 12–24 hours |
Important Information
When reaching out about your account, please contact us from your registered email address — this helps us verify your identity and speeds up our response. Never share your password or full payment details via email or contact forms. If you have concerns related to responsible gaming or wish to request self-exclusion, please visit our Responsible Gaming page or speak with our support team directly.